1. What types of products do you sell?

Arvasto LLC offers a wide variety of climbing equipment and accessories, including clothing, ropes, carabiners, and more. All our products are designed to enhance your climbing experience and ensure safety.

  1. How do I place an order?

Ordering is very simple. Just browse our website, select the items you wish to purchase, and add them to your cart. When you are ready to checkout, please follow the prompts to enter your shipping address and payment information.

  1. Do you offer international shipping?

Currently, we only ship within the United States and do not offer international shipping.

  1. What is your return policy?

All products are for final sale unless there is a quality issue. If you receive a defective item, please contact our customer service team within 14 days of receiving your order to initiate the return process.

  1. How long will it take to receive my order? Orders are typically processed within 1-2 business days. Shipping times vary depending on the chosen shipping method:

Standard Delivery: 5-7 business days
Expedited Delivery: 2-3 business days
Next-Day Delivery: Orders placed before 12 PM are eligible for this service.

  1. How do I track my order?

After your order ships, you will receive an email with a tracking number. You can use this number to check the status of your package on the carrier’s website.

  1. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. All payments are processed securely.

  1. What should I do if I receive a defective item?

If you receive a defective item, please contact us within 14 days of receiving it. Please provide a description of the defect and photographic evidence. We will guide you through the return process.

  1. How do I contact customer service? You can contact our customer service team by emailing support@arvasto.shop or by calling (442) 313-1396. We are always here to help!