FREQUENTLY ASKED QUESTIONS
- What products do you sell?
Arvasto LLC specializes in providing rock climbing gear and related outdoor sports equipment, helping climbing enthusiasts meet their needs for training, outdoor activities, and daily use.
- Where do you ship?
Currently, we only ship within the United States.
We do not offer international shipping services at this time.
- How long does it take to process my order?
Once an order is confirmed, it typically takes 1–3 business days to process and prepare it for shipment.
Customers will receive tracking information once the order has been shipped.
- Which shipping carriers do you use?
We select the appropriate shipping carrier based on the delivery address and shipping conditions.
Our primary carriers include USPS, UPS, and FedEx.
Estimated delivery time is usually 3–7 business days.
- Can I return my order?
Yes. Customers may submit a return request within 30 days of receiving the item.
Returned items must be unused and include the original packaging and accessories.
Except in cases of product defects or quality issues, all products are subject to a final sale policy.
- What if I receive a defective product?
If you receive a product with a manufacturing defect, please contact us promptly with your order details and a description of the issue.
We will review the situation and provide an appropriate solution.
- How can I contact customer support?
You can contact us via the following methods:
Company Name: Arvasto LLC
Business Email:
elijah@arvasto.shop
support@arvasto.shop
Phone:
(442) 313-1396
- Is my payment information secure?
Yes. All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.
To ensure the security of your payment information, we do not store full credit card numbers or CVV security codes on our servers.
- Do you sell my personal information? (Do you sell my personal information?)
No.
We only share necessary information with service providers required to fulfill your order—such as logistics and payment service providers—and we never sell our customers’ personal information.
- How can I track my order?
Once your order has shipped, we will provide you with tracking information. You can check the status of your package using the tracking service provided by the logistics company.